Home services
The phone rings while you are up a ladder.
Both hands are busy, so it rings out. The caller does not leave a message, because they are already dialing the next name on the list. The agent picks up instead, asks whether water is currently coming out, checks the address against your trip-charge boundaries and puts the job on today’s board.
Demo Heat & Air is our demo company, and its prices are invented. The system answering is the real one.
Yours would answer from your prices, your hours and your own trip-charge boundaries.
The three leaks
Where home services revenue actually goes.
The call you could not take
You are on a roof, under a house or inside a crawlspace with both hands full. It rings out, and the caller who cannot reach you calls the next name on the list. Most of them never call back.
The emergency you heard about second
A no-heat call and a dripping tap sound identical sitting in a voicemail box. Nobody asked whether water was currently coming out, so the urgent one waited until somebody played the messages back at six.
The quote that went quiet on day four
You measured it, you wrote it, you sent it, and then the week happened. Nobody chased it, and by Friday they had two other numbers to compare it against.
One agent, every way they reach you
A no-hot-water call, a roof leak through the website form and a Facebook message asking about last month’s quote are the same job arriving three ways. One agent, one set of rules, one record behind all five.
Phone
Missed-call text back
Website chat
Facebook and Google messages
What the agent handles
Emergency triage
Asks the question that sorts the day: is water currently coming out, is there heat, is there a smell of gas. Urgent calls follow your escalation rule, everything else takes the next open slot.
Service area and trip charges
Checks the address before it offers a time. Acton, Tolar, Pecan Plantation and Cresson are four different conversations, and it knows which of yours carry a trip charge and which do not.
Same-day dispatch and scheduling
Reads live availability, offers only the slots a truck can actually reach, and writes the job to the board with the address and the reported fault already attached.
Quote follow-up
A quote that has gone quiet for four days gets a plain check-in, then one more, until they answer one way or the other. Nobody has to remember whose turn it was.
On my way and running late texts
The customer hears when the tech leaves the previous job. That is the round of calls your office currently spends its morning making.
Review requests after the job
Sent once the invoice closes, in your words, to every customer rather than to the four somebody thought to ask.
Reads from your systems
It books into the board your techs already work from.
Availability, job history and the customer record are read live from wherever you keep them. It does not build a second schedule alongside yours, because two schedules is how a truck ends up double-booked at eleven on a Tuesday.
FAQ
Home services questions.
Will it connect to the software I already run?
If your field service software can talk to other software, we can connect to it. It reads your live availability rather than keeping a schedule of its own, so it cannot offer a slot you filled an hour ago. Some connections are quick and some are a project. We look at yours during the audit and quote it before we start.
Can it tell an emergency from a routine call?
It asks what you would ask. Is water currently coming out, is there heat, is anyone without power, is there a smell of gas. Anything that meets your emergency rule is transferred to whoever is on call rather than booked, and it says on the call that it is doing that.
What happens after hours and at weekends?
That is the shift most trades lose the money on. It answers at 2am the same way it answers at 2pm, books the first morning slot and texts you the summary before you are up. Where your rule says a person should take the call, it transfers instead of booking.
Will it quote a price over the phone?
It quotes exactly what you tell it to quote: your diagnostic fee, your trip charge, your flat-rate items. Anything that depends on what is behind the wall becomes a visit rather than a guessed number, which is the same answer you would give.
More industries
Step through the trades one at a time, or see all twelve on the hub.
Stop losing the call you could not take.
Fifteen minutes on where your calls arrive, what happens to the ones nobody reaches, and what one booked job is worth. You keep the findings either way.