Front of house · system 03
The inbox, already sorted.
Every email that lands gets read, sorted and answered in your words. The routine ones are handled and gone before you wake up. Anything odd stops where it is and lands on your desk with the thread, the customer history and a draft reply attached.
Demo Heat & Air is a made-up business, and its numbers are invented. The system doing the work is the real one.
Your inbox would answer from your prices, your hours and your own escalation rules.
What it does
An AI assistant reads your inbox, sorts what arrives and writes the reply. Pricing, hours, service area, appointment changes, where an order has got to, the same six questions you answer every week: it answers them from your own material, in your own wording, and sends. It is not an autoresponder and it is not a template. It reads the actual email and responds to what was actually asked.
The half that matters more is what it refuses. A complaint, a discount request, a job outside your area, a customer who is already unhappy: it does not attempt those. It stops, files the thread on your desk with the customer history and a suggested reply you can send or rewrite. Most inbound email to a small business is routine, and the routine part is what eats your evenings. Whatever an hour of your time is worth, the arithmetic is not complicated.
The short answer
AI inbox triage reads every email as it arrives, answers the routine ones in your voice from your real pricing and policies, books what can be booked, and escalates anything unusual to you with the thread and a draft attached. Plans start at a flat $395 a month rather than being billed per message, so a busy inbox month costs what a quiet one costs.
A real thread, end to end
Reads
Every message that lands in the shared inbox, including the ones that arrive at midnight and on Sunday.
Sorts
Routine question, booking request, existing customer, supplier, or something that needs you. Each one gets a different path.
Answers
Writes the reply from your pricing, hours, service area and policies, in your own wording, and sends it.
Escalates
Complaints, discounts and anything the rules do not cover stop dead and come to you with the history and a draft attached.
Records
Books into your calendar if the reply set an appointment, writes the thread to your CRM, copies you on all of it.
What it costs
Flat monthly, no setup fee, month to month. No per-message billing.
Email read as it arrives, the routine answered in your voice, anything unusual escalated with the thread and a draft attached. A busy inbox month costs what a quiet one costs.
Against a shared inbox
Which trades use it
Setup and go-live
Most builds go live in about a week to ten days. We read your sent mail so it learns how you actually write, agree the escalation rules line by line, then run it in draft-only mode until you stop rewriting the drafts.
Frequently asked questions
How much does AI inbox triage cost?
Plans start at $395 a month, flat, covering the phone line, website chat, missed-call text back and the inbox. No setup fee and no per-message billing. What it runs for your business is set in the free fifteen-minute audit, before any work starts.
Will it sound like me?
That is what the setup week is for. It is built from your own sent mail and your own material, so the replies read like yours rather than like a support desk. You sign off on the tone before anything sends.
What will it refuse to answer?
Complaints, refunds, discounts, legal questions, work outside your stated service area, and anything the rules do not cover. It stops and hands off rather than guessing, and the thread reaches you with the history attached.
Which inbox does it work with?
The one you already use, on your own domain. We normally point it at a shared address such as the one on your website rather than your personal mailbox, and every thread is written to your CRM.
Can it book an appointment straight from an email?
Yes. It reads live availability in the calendar or job board you already use, offers only slots you can cover, and confirms in the same thread.
Will customers know it is not me?
It signs as the business, not as a person who does not exist, and it never claims to be you. If someone asks directly whether they are writing to a human, it says no and offers to bring you in.
More of what we automate
Step through the systems one at a time, or see all twelve on the hub.
Watch it answer your own email.
Send us a question a customer actually asked and we will build the reply against your real pricing and policies. If it is not good enough, you have lost fifteen minutes.