Front of house · system 02
Answered before they dial the next name.
Two channels, one agent. The chat box on your website answers the question instead of collecting it, and every call you cannot pick up gets a text back within seconds. Both hold a real conversation, book the job, and land in your inbox with the whole thread attached.
Demo Auto Detailing is a made-up business, and its numbers are invented. The system doing the work is the real one.
Your line would answer from your prices, your hours and your own service area.
What it does
The chat box on your website and the text thread after a missed call are the same agent, trained on the same information. It answers the question, checks your live calendar and books the job. It is not a contact form wearing a chat skin, and it does not demand an email address before it will say anything useful.
The reason it matters is timing. A caller who reaches voicemail usually does not leave one, and a visitor who fills in a form has already opened three other tabs. A reply that arrives while they are still in the parking lot, or still on the page, keeps the conversation on your side. Whatever your average job is worth, the arithmetic on recovering a few of those a month is not complicated.
The short answer
Missed-call text back sends an SMS the moment a call goes unanswered, then holds the conversation by text: answering the question, qualifying and booking. The same agent runs the chat box on your website. Plans start at a flat $395 a month with no per-message charge, and every thread lands in your inbox and your CRM.
A real thread, end to end
Catches
A call rings out, or a visitor opens the chat box. Either way it picks up in seconds, at any hour.
Opens
Texts back with your business name and a question, or answers the one already typed into the chat.
Qualifies
Service needed, address, urgency, whether they are an existing customer. The questions you would ask.
Books or hands off
Reads live availability and locks in a slot, or passes the thread to your cell if the rules say a person should take it.
Reports
Sends you the full thread, writes the record to your CRM, and keeps the number on file so the next message picks up where this one stopped.
What it costs
Flat monthly, no setup fee, month to month. No per-message charges.
Website chat and missed-call text back, answered and booked in the same thread. Your busiest afternoon costs the same as your quietest one.
Against a chat widget
Which trades use it
Setup and go-live
Most builds go live in about a week to ten days. We take your common questions, pricing rules, hours and hand-off rules first, on a call or on site depending on how involved it is, enable texting on your existing number, and drop the chat script on your site. Then we run test threads with you watching before either channel touches a real customer.
Frequently asked questions
What is missed-call text back?
When a call to your business rings out, the system texts that number within seconds and then holds the conversation by text. The caller does not have to ring you back, and you do not have to hope they left a voicemail.
How much does website chat cost?
Plans start at $395 a month, flat, covering the phone line, website chat, missed-call text back and calendar booking. No setup fee, no per-message charge, month to month. What it runs for your business is set in the free fifteen-minute audit, before any work starts.
Will it quote my real prices?
Only if you want it to. We train it on your service list and your pricing rules, and you decide whether it gives a figure, gives a range, or says a person will confirm. It does not guess at a number.
What if someone asks something it does not know?
It stops and hands off rather than guessing. The thread goes to your cell if you are available, or it takes a callback request that lands in your inbox with the messages attached.
Will it text people who did not ask for a text?
It replies once, to the number that just called you, and every message carries an opt-out. If they reply STOP it stops immediately and the number is flagged so nothing goes out again.
Can the chat book straight into my calendar?
Yes, into the calendar or job board you already use, or anything that takes a webhook. It reads live availability before it offers a slot, so it cannot book a time you are already on a job.
More of what we automate
Step through the systems one at a time, or see all twelve on the hub.
See it before you buy it.
We build it against your real services, put it on a test page and let it text you. If it is not good enough, you have lost fifteen minutes.