Property management
Every after-hours call has to be judged, not queued.
No heat in February and water coming through a ceiling are not a dripping tap. The agent asks the questions that tell them apart, hands a real emergency to a person on the spot, and turns the rest into one work order with the tenant already told what happens next.
Demo Property Management is our demo company, and its prices are invented. The system answering is the real one.
Yours would answer from your units, your on-call schedule and your own escalation rules.
The three leaks
Where property management hours actually go.
The 11pm call that has to be judged
The whole job is deciding whether it is an emergency. Get it wrong one way and somebody is woken at 2am for a dripping tap. Get it wrong the other way and a real flood sits until Monday.
The call-back queue
A morning that starts with a queue of voicemails and ends at lunchtime. Most of them are the same three questions: is it still available, do you take pets, what is the deposit.
One work order, typed three times
It comes in as a voicemail, gets written on a pad, typed into the software and then texted to the vendor. Four copies of one leaking tap, and the tenant still does not know anyone is coming.
One agent, every way a request arrives
Maintenance arrives however the tenant happens to be holding their phone, and prospects arrive somewhere else entirely. The same agent takes all five, asks the same triage questions and writes one work order.
Phone
SMS
Tenant portal and website form
Website chat
What the agent handles
After-hours emergency triage
Asks the questions that separate an emergency from a Monday job: water, gas, smoke, heat in freezing weather, power, locks, anything with a safety dimension. A real one goes to a person immediately, and the tenant is told to call 911 where that is the right answer.
Routine maintenance requests
Takes the unit, the problem, the access instructions and whether there is a pet or an alarm, then writes one work order with the tenant photos attached.
Vendor dispatch and confirmation
Sends the job to the right vendor from your list, inside the spend limit you set, and confirms they took it. Nobody replies by the hour you named, it chases. Over the limit, it waits for your approval.
Telling the tenant what happens next
The tenant hears the window when it is set and again when it moves. Nobody finds out a vendor is coming by hearing the door.
Prospective tenant questions
Is it still available, do you take pets, what is the deposit, when can I see it. Answered from your own listing data, the same way every time, at the hour people actually look.
Rent, portal and notice questions
Where to pay, how a portal login gets reset, office hours, where a written notice goes. Anything about enforcement, deductions or a dispute stops and goes to a person.
Reads from your systems
It writes the work order once.
Unit, tenant, vendor and status are read live at the moment of the question. A copy kept on the side is how a tenant gets told a vendor is coming on a day that vendor never accepted.
FAQ
Property management questions.
How does it decide what counts as an emergency?
On your rules, the ones you already give whoever is on call. Water, gas, smoke, no heat in freezing weather, no power, a lock or anything with a safety dimension never enters a queue. It escalates to a person straight away and tells the tenant to call 911 where that is the right answer. Everything else becomes a work order with a priority on it.
What if it judges a real emergency wrongly?
It is built to fail in one direction only. Anything it cannot classify with confidence is treated as urgent and handed to a person, because the cost of waking somebody for a dripping tap is an hour and the cost of the other mistake is a flooded unit. It never closes a call it did not understand.
Can it answer questions about a lease or an eviction?
No. Evictions, lease enforcement, deposit deductions and anything touching fair housing go to a person with the question attached, and it says plainly that a person will answer rather than guessing.
We run residential and commercial. Does it know the difference?
Yes, if you tell it. A commercial tenant with a response window written into the lease and a residential tenant at 11pm need different triage, different vendors and different escalation. It runs whichever set belongs to the property the caller is standing in.
More industries
Step through the trades one at a time, or see all twelve on the hub.
Stop triaging the 11pm call yourself.
Fifteen minutes on where maintenance requests arrive and what happens to them after hours. You keep the findings either way.